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Privacy Policy

Last updated: October 21, 2026

Edisto Butane Gas Co., Inc., doing business as Edisto Gas ("Edisto Gas," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit edistogas.com, use our customer portal, sign up for text alerts, or otherwise do business with us.

Information We Collect

Contact and account information you provide, such as your name, service address, mailing address, email address, phone and mobile numbers, and account number.
Service and billing information, such as tank and delivery details, service history, payment history, and billing preferences.
Communication preferences, including your consent to receive text messages and the date, time, and method of that consent.
Website usage information collected automatically, such as IP address, browser type, and pages visited, through cookies and similar technologies.

How We Use Your Information

To provide propane delivery, service, and account support.
To schedule deliveries and service appointments and keep you informed about them.
To process payments and send billing and account notices.
To respond to your questions and requests.
To operate, maintain, and improve our website and services.
To comply with legal, safety, and regulatory requirements.

Text Messaging (SMS)

If you opt in to Edisto Gas text alerts, we use your mobile number to send transactional messages about your propane deliveries, service appointments, and account and billing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For full program details, see our SMS Terms & Conditions.

How We Share Information

We do not sell your personal information. We share information only as needed to run our business, including with:

Service providers who help us operate, such as billing, payment processing, customer account software, website hosting, and messaging providers. These providers may use your information only to perform services for us.
Government agencies, regulators, or others when required by law or to protect safety, rights, or property.
A successor company in connection with a merger, acquisition, or sale of assets.

Sharing described in this section never includes text messaging opt-in data or consent, which is not shared with any third parties.

Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your information from unauthorized access, use, or disclosure.

Your Choices

You can opt out of text messages at any time by replying STOP.
You can ask us to update or correct your account information by contacting us.
You can opt out of non-essential emails by using the unsubscribe link or contacting us.