Smell gas? Get out, then call us.
Propane is safe when everyone in your home knows what to do. If you smell gas, follow the steps below. We answer 24/7.
Six steps every family should know
No flames or sparks
Put out cigarettes, candles, and other flames. Don't flip light switches or use appliances or phones, including cell phones, inside.
Get everyone out
Leave the house or the area right away, and take everyone with you.
Shut off the tank
If you can do it safely, close the main valve on your tank by turning it to the right (clockwise).
Call from a safe place
From a neighbor's house or well away from the leak, call Edisto Gas at 1.800.892.3016. Can't reach us? Call 911.
Stay out
Don't go back until our team or emergency responders tell you it's safe.
Get it checked
Before you use any propane appliance again, a qualified technician needs to check your whole system for leaks.
Know the basics
Know the smell
Propane smells like rotten eggs. Some people have trouble smelling it, and the smell can fade, so a UL-listed propane gas detector adds peace of mind.
Carbon monoxide
Put CO alarms on every level and near bedrooms. Never use a grill, generator, or outdoor heater indoors or in a garage.
Don't run out
If your tank runs empty, a technician has to check your system before it's turned back on. Watch your gauge, or let TankConnect do it for you.
Know your valve
Show everyone in your home where the tank's shutoff valve is and how to close it.
Small cylinders
Keep grill cylinders outdoors and upright. Never store them in your house or garage. Haul them upright and secured, and don't leave them in a hot car.
Keep it clear
Keep plants, debris, and snow away from your tank, regulator, and appliance vents.
Get inspected
Have your propane system checked by a qualified technician regularly, and after any work on your home.
Leave it to the pros
Don't modify, repair, or convert gas appliances or lines yourself. Call us.
Before and after bad weather
Make a family emergency plan, and call us if your tank or gas lines are ever damaged.
Hurricanes
Fill and secure your tank before the storm. If you evacuate, turn off the gas at the tank. Have your system checked before you use it again.
Floods
Water can move tanks and damage regulators and appliance controls. Don't use anything that was underwater until a technician inspects it.
Tornadoes
After the storm, look for damage from a safe distance. If you smell gas or see damaged lines, leave and call us.
Winter storms
Order propane early, and keep your tank, regulator, and vents clear of snow and ice.
Questions about your propane system?
Our team is here 24/7. For more safety guides, brochures, and videos, visit the Propane Education & Research Council.